Retab

Privacy Policy

Last Updated: February 17, 2025

Introduction

This privacy policy explains how Cube AI Incorporated ("Cube AI," "we," or "us") collects, uses, and protects your information when you use our website (retab.com) and services. This policy applies to all users of our platform and services and should be read in conjunction with our Terms of service ("Terms"), which contain additional important information about how we handle your data and content.

Data Collection and Use

Information We Collect

Account Information

  • Email address
  • Name
  • Payment information for paid plans
  • Account preferences and settings

For detailed information about account management and your responsibilities regarding account information, please see the "User accounts and content" section of our Terms.

Service Usage Data

  • Generated code and prompts
  • Platform interaction data
  • Feature usage statistics
  • Error logs and debugging information

The ownership and usage rights of generated code and content are detailed in the "Intellectual property rights" section of our Terms.

Automatically Collected Information

  • IP addresses
  • Browser type and version
  • Device information
  • Operating system
  • Access times and dates
  • Pages visited

Analytics and Tracking

We use the following analytics and tracking tools:

PostHog

  • We use PostHog for product analytics and user behavior tracking
  • For details about PostHog's data handling, please see their Privacy policy

Google Analytics and related services

  • We use Google Analytics to understand website traffic and usage
  • You can opt out using Google Analytics Opt-out Browser Add-on
  • For more information, visit Google's Privacy & Terms

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze platform usage
  • Improve our services

You can control cookie preferences through your browser settings.

How We Use Your Information

We use collected information as detailed in our Terms of service (see "Data usage" and "Service improvements" sections) for the following purposes:

Provide and improve our services, including:

  • Platform functionality improvements
  • Service quality enhancements

Support and operations:

  • Provide customer support
  • Process payments
  • Send service updates

Security and maintenance:

  • Maintain platform security
  • Analyze usage patterns
  • Debug technical issues
  • Prevent abuse and fraud

For complete details about our data usage practices, please refer to the "Data usage" section in our Terms of service at retab.com/terms.

Data Sharing and Processing

Third-party Service Providers

We share data with trusted service providers as outlined in our Terms. For specific information about:

  • Data processing practices
  • Enterprise plan protections
  • Service provider requirements
  • Custom handling agreements

Please see the "Data usage" section of our Terms.

Enterprise Plan Users

Enterprise users enjoy additional data protection and privacy rights. For complete details about:

  • Custom agreement
  • Third-party sharing limitations

Please refer to the "Enterprise plan exceptions" section in our Terms.

Your Rights

You have the right to:

  • Access your personal data
  • Request data correction
  • Request data deletion
  • Export your data
  • Opt out of certain processing
  • Withdraw consent

Contact contact@retab.com to exercise these rights.

Security Measures

We implement industry-standard security measures:

  • Encrypted data transmission
  • Secure data storage
  • Access controls
  • Regular security audits
  • Employee training

Service Improvements and Model Training

Retab acts strictly as a data processor with respect to customer document data. Customer document data is used solely to provide and operate the Services, including document processing, workflow execution, and technical support.

We do not use customer document data to train or fine-tune foundation models.

We may analyze aggregated and anonymized usage metadata (e.g., feature usage statistics, system performance metrics) that does not contain customer document content or personally identifiable information in order to improve the reliability and performance of the Services.

Enterprise and contractual customers may request additional data handling restrictions through written agreement.

Data Protection and Security

Our security measures and data protection practices complement the warranty disclaimers and liability limitations detailed in our Terms. For specific information about:

  • Platform security
  • Data handling
  • Risk allocation
  • Liability limitations

Please see the "Disclaimer of warranties" and "Limitation of liability" sections in our Terms.

User Content Visibility

The content and code you generate using our services, including prompts and project files, are private and only accessible to you and Cube AI's authorized employees, contractors, and partners as necessary to provide support and maintain platform functionality.

If your project is set to "public," then the prompts and code can be visible to other users. Your public project can also be remixed and used as a starting point for other projects. Private projects are not remixable, and their code and prompts are not visible to other users.

Other users cannot view your private content and projects unless you choose to make them publicly available through our platform's sharing and collaboration features.

Liability Protections

Our platform includes technical measures to protect the privacy and security of user content. However, we cannot be held liable for any issues that may arise from users deliberately circumventing our platform limitations or protections to access private content.

Users are responsible for maintaining the confidentiality of their account information and for any activities that occur under their account, whether or not authorized by the user. We disclaim all liability for any damages, loss of profits, or other harm resulting from unauthorized access to user content.

Our warranty disclaimers and liability limitations, as detailed in our Terms of Service, apply to all aspects of our platform and services, including the security and privacy of user data.

Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect data from children.

International Data Transfers

We may transfer data internationally within our service provider network. We ensure appropriate safeguards are in place for these transfers.

Legal Framework

This privacy policy is part of and subject to our Terms. In case of any conflict between this privacy policy and our Terms, the Terms shall prevail.

Changes to This Policy

We may update this policy periodically. Changes will be handled in accordance with the process outlined in our Terms regarding policy updates.

Contact Details

General Contact Information

  • Company name: Cube AI Incorporated
  • Address: 1111b South Governors Avenue, 3183, Dover, DE 19904 - USA Delaware
  • Website: https://retab.com

Contact Us For

Response Times

  • We aim to respond to privacy-related inquiries within 7 business days
  • Support requests are handled according to your plan's service level agreement (see Terms of service for details)
  • For urgent matters related to data protection or security incidents, please mark your email as "URGENT - Privacy concern"

Additional Resources

For the fastest response, please use the appropriate email address for your inquiry and include relevant account information when contacting us.

Last updated: February 16, 2026